Community Affairs

Phone: (215) 686-8888


The Office of Community Affairs serves residents throughout the city by acting as the eyes and ears in the community for the Philadelphia Controller’s Office, gathering ground level information and taking action quickly when problems are discovered.

Community Action & Advocacy Center

The Community Action & Advocacy Center helps to increase responsiveness and resolve problems that impact the quality of life for individuals, families, and neighborhoods throughout the city. Those in need of assistance can tap the resources of the Community Affairs team, who know how to maneuver through city government efficiently and effectively on your behalf.

Complaints of inadequate or lack of municipal services that are discovered through Community Outreach or reported to the Controller’s Fraud Hotline and WatchDog app are dealt with quickly – cutting red tape and getting answers on issues including illegal dumping in vacant lots, missed sanitation pickups or snow removal, unsafe construction site conditions, and more. It acts as the constituent service arm of the Controller’s Office, serving as the principal liaison to citizens throughout the city.If you are in need of assistance, please contact the Community Action & Advocacy Center by phone 215-686-8888 or email

Community & Neighborhood Outreach

Community Affairs representatives aim to make city government more responsive to citizens’ needs by providing an extra layer of support from city government. Representatives attend community meetings throughout the city, gathering information and reporting it to the appropriate units within the Controller’s Office, and keeping residents informed about important issues and programs. They also participate in community events and senior fairs by hosting information tables with important information from the Controller. 
The Controller also visits civic, neighborhood, and senior groups to discuss issues and reports. If you would like to invite the Controller to your next community meeting, please contact the Office of Community Affairs.

Financial Education Portal

Through the Controller’s Bank on Philadelphia program, the Office of Community Affairs works with area banks, non-profits, and other organizations to provide resources to residents about timely financial education initiatives. Please visit the Financial Education Portal to learn more about the programs and services available to your community.